Privacy Policy WG69

1 Introduction

This Privacy Policy is issued by wg69 ("We", "Platform") and applies to all users who access or use our services through the wg69.pro website, the wg69 mobile app, or any of our official communication channels. This document outlines our privacy practices in a comprehensive and transparent manner.

By registering a wg69 account or using any of our services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for further assistance.

Wg69 is committed to complying with all provisions under the Personal Data Protection Act 2010 (PDPA) Malaysia. We ensure that all data collected is processed lawfully, fairly, and transparently in the best interests of our users.

2 Personal Data We Collect

Wg69 collects various types of personal information from our users for the purposes stated in this policy. The following are the categories of data we collect:

2.1 Registration Information

• Full name as per identity card or passport
• Date of birth and identification number (MyKad) or passport
• Email address and mobile phone number
• Current residential address
• Username and password (stored in encrypted hash format)

2.2 Financial Information

• Bank account details (bank name, account number) for withdrawal purposes
• Digital wallet information such as DuitNow, Touch 'n Go eWallet, GrabPay, and Boost
• Deposit and withdrawal transaction records
• Wagering history and gaming activity

2.3 Technical Information

• IP address, browser type and device operating system
• Access log data including dates, times, and pages visited
• Cookie information and session identifiers
• General location data based on IP address

2.4 KYC Verification Documents

• Copy of identity card or passport
• Proof of address documents such as utility bills or bank statements
• Selfie photo for identity verification if required

3 How We Use Your Data

Personal data collected by wg69 is used solely for the following legitimate and stated purposes:

Purpose of Use	Types of Data Used	Legal Basis
Account management & identity verification	Registration information and KYC documents	Contractual necessity
Deposit & withdrawal processing	Financial information and transaction records	Contractual necessity
Fraud prevention & security	Technical information and activity history	Legitimate interests
Customer Support	Contact information and communication history	Contractual necessity
Legal compliance & AML	All relevant data categories	Legal obligations
Platform improvement & analytics	Anonymized technical data	Legitimate interests
Promotional communications (with consent)	Email address, phone number	User consent

Wg69 will not use your personal data for any purpose other than those stated above without first obtaining your consent. If you have given consent to receive marketing communications and wish to withdraw it, you may do so at any time through your account settings.

4 Data Sharing with Third Parties

Wg69 respects the trust placed in us by our users. We do not sell or rent your personal data to any third party for their own marketing purposes. However, under certain circumstances, we may share your data with the following parties:

• Payment providers: Details required to process deposits and withdrawals are shared securely with approved payment providers such as banks, DuitNow, Touch 'n Go, and other digital wallet providers.
• Technical service providers: Companies that help us operate the platform, including cloud service providers and fraud detection systems, are bound by strict confidentiality agreements.
• Relevant authorities: When required by Malaysian law, court order, or a legitimate authority request, we will disclose the necessary data in accordance with our legal obligations.
• Game partners: Game software providers may receive the minimum data required to process bets and verify game results.

All third parties that receive wg69 user data are required to comply with our data security standards and are not permitted to use such data for any purpose other than what is specified in their agreement with wg69.

5 Cookies and Tracking Technologies

Wg69 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how users interact with our platform to help us make improvements.
• Functional Cookies: Saves your preferences such as preferred language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregate platform usage patterns for service improvement purposes.

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect some features of the wg69 platform.

6 Data Security Measures

Wg69 invests seriously in security infrastructure to protect our users' personal data. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted over the network
• Encryption of data at rest using AES-256
• Multi-layered web application firewall (WAF) to prevent cyberattacks
• Continuous security monitoring 24 hours a day, 7 days a week
• Regular security audits by independent third parties
• Role-based access control (RBAC) for internal staff
• Two-factor authentication (2FA) for administrative system access
• Encrypted data backup storage at geographically separate locations

7 Your Privacy Rights

As a wg69 user, you have the following rights regarding your personal data under Malaysia's PDPA:

To exercise any of the above rights, please contact the wg69 customer support team via live chat on the platform or by email [email protected]. We will process your request within 30 working days in accordance with PDPA requirements.

8 Data Retention Period

Wg69 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. In general, the retention periods are as follows:

• Active account data: For as long as your account remains active.
• Data after account closure: Up to 7 years to fulfil legal requirements and anti-money laundering (AML) regulations.
• Financial transaction records: Minimum 7 years in compliance with Malaysia's Financial Institutions Act requirements.
• Technical and security logs: 12 months for fraud detection and dispute resolution purposes.
• Customer support communications: 3 years from the date of last interaction.

Once the retention period has ended, your personal data will be securely deleted or anonymised in accordance with approved data deletion procedures.

9 Children's Privacy

The wg69 platform is strictly for users aged 21 and above. We do not knowingly collect or process personal data of individuals under the age of 21. Should we discover that we have collected data from an underage user, we will take immediate action to delete that data and close the relevant account.

If you believe that a child or minor has registered a wg69 account, please contact us immediately through our support channels so that appropriate action can be taken.

10 Amendments to the Privacy Policy

Wg69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansion. When we make significant changes, we will notify you via a notice on the platform or an email to your registered address.

The "Updated" date shown at the top of this page indicates the date of the last revision. We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the wg69 platform after any revision constitutes acceptance of the updated Privacy Policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the wg69 privacy team is here to help. We are committed to addressing every inquiry seriously and within a reasonable timeframe.

You can reach us via:

• Live Chat: Available on the wg69 platform at all times.
• Email: [email protected] — for privacy and data protection enquiries.

We aim to respond to all privacy-related inquiries within 14 business days. For formal requests regarding PDPA rights, the response period is up to 30 business days.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.